See Why Our Patients are Raving

This office was very responsive to our online inquiry and appt. set-up. They confirmed my choice right away, Vanessa sent me online paperwork and an email requesting any additional info. that was needed! I had nothing to do once I got there but check -in. Everyone was so nice! Jenny the Treatment Coordinator answered all our questions, had our ins. benefits ready and knew all of the paperwork. We didn’t feel rushed at all, but it was organized! Who wants to spend all day in a dental office?!? We met the Dr. who was kind, welcoming and described what needed to be done and approx. how long it would take. My son felt comfortable proceeding so we signed up right away. We had already known what we were looking for and they were able to do his fist appt and digital scans right away. Even better that we didn’t have to make another appt to come back! Even the ortho. tech was great and worked with my son while I finished the paperwork. I found this office through our ins. co. website as I wanted to be able to use our benefits with someone in our plan. I’m so glad I did! It was an easy location, nice environment and I look forward to my son reaching his orthodontic goals with such a great place that really seems like a well oiled team with the caring of a family environment! Thank you all!

I absolutely love this office, they make you feel comfortable, very informative with everything schedule to work around your schedule!!! I have recommended this place to EVERYONE ❤️

I used the Chester location and I am SO PLEASED with the customer service and overall experience my son and I received from consultation to application. Dr. Bates takes his time to listen to questions and explain procedures during consultation. And our technician today, Taniqua, was SO FRIENDLY! She explained everything she was doing during the process, going out of her way to make my son feel comfortable while getting his braces put on. I would absolutely recommend anyone to schedule a consultation with them if you are shopping for braces!

Bates Orthodontics is very professional, friendly, and courteous. They took care of my grandsons braces and explained each process. I would recommend them. Thanks so much.

I went to Dr. Bates for numerous things, crooked teeth, alignment, and TMJ issues. Dr. Bates treated my crooked teeth without necessitating a full alignment when other orthodontists wouldn’t (and it was super reasonably priced), he was flexible with my time constraints (on when I would be moving), and most importantly he changed my life with my TMJ. I have no words to describe how incredibly overwhelmed I was that Dr. Bates helped stop the constant pain I had in my jaw and ear from the TMJ. I felt like crying tears of joy because it was absolutely affecting my everyday life. Although, my TMJ isn’t completely gone, the everyday pain is no longer an issue. I cannot thank Dr. Bates and his staff enough for completely changing my life. Thank you from the bottom of my heart. If you’re contemplating an orthodontist, I urge you. Please look no further. Bates Orthodontics is where you need to go