The Smile Squad

Meet The Team

 

We are a team made up of passionate, teeth-loving nerds. We LOVE seeing smiles change and lives transformed. We would be honored to serve you and your family with your orthodontic needs.

Dr. Sheldon Bates

Husband, Dad, Chief Bow Tie Wearer, and Co-Smile Creator.

Living His Dream

In middle school, Dr. Bates set his sights on becoming an orthodontist and 15 years later, he arrived!

Super Smart

Dr. Bates graduated summa cum laude with an undergraduate degree in Biology from Wofford College and later attended the Medical University of South Carolina where he earned his DMD degree with high honors.

Dr. Bates received his Master’s Degree and Specialty Certificate in Orthodontics from Virginia Commonwealth University.

Dr. Sheldon Bates

 

Husband, Dad, Chief Bow Tie Wearer, and Co-Smile Creator.

Dr. Sheldon Bates Richmond
Super Smart

Dr. Bates graduated summa cum laude with an undergraduate degree in Biology from Wofford College and later attended the Medical University of South Carolina where he earned his DMD degree with high honors.

Dr. Bates received his Master’s Degree and Specialty Certificate in Orthodontics from Virginia Commonwealth University.

VCU For Life

Dr. Bates is currently a part-time faculty member at VCU’s School of Dentistry in the Orthodontics Department – the same residency program he attended.

Husband

Dr. Bates' wife, Taylor, is the other part of the duo that leads Bates Orthodontics.

Adventurer

Dr. Bates loves exploring new parts of the country.

Girl Dad

Dr. Bates is a girl dad to four little ladies - what a lucky guy.

Dr. Scott Philips

 

Runner, bow tie aficionado, and Co-Smile Creator.

Dr. Sheldon Bates Richmond

Dr. Scott Philips

Meet our fellow bow tie aficionado, Co-Smile Creator, and aspiring dog dad.

Bow Tie Club Member

Dr. Philips has been rocking a bow tie since high school. He was a member of the Bow Tie Club, a community service organization in which everyone wore a bow tie during their acts of service.

Also Super Smart

Dr. Philips is also a huge nerd. He trained and graduated from the same orthodontic residency as Dr. Bates, one of the best in the country.

Prior to residency at VCU, he attended Washington and Lee, graduating summa cume laude from undergrad, and the University of North Carolina for dental school. He graduated at the top of his dental school class with a distinction in community service.

Also Super Smart

Dr. Philips is also a huge nerd. He trained and graduated from the same orthodontic residency as Dr. Bates, one of the best in the country.

Prior to residency at VCU, he attended Washington and Lee, graduating summa cume laude from undergrad, and the University of North Carolina for dental school. He graduated at the top of his dental school class with a distinction in community service.

Bow Tie Club Member

Dr. Philips has been rocking a bow tie since high school. He was a member of the Bow Tie Club, a community service organization in which everyone wore a bow tie during their acts of service.

Fiance

Dr. Philips is engaged to his wonderful fiance, Dr. Christina Gordon!

Athlete

Dr. Philips enjoys running and completed the Richmond Marathon in 2021. He is also an avid sports fan. Go Heels!

Adventurer

Dr. Philips has hiked the Himalayan mountains in Nepal! He loves trying new things and tasting new foods.

The Whole Smile Crew

We are a team of smile experts. We have decades of combined years in orthodontics and we love helping you achieve your smile goals. We work hard to make your experience in our office a blast!

Taylor Bates Richmond

Taylor

Managing Director

Abby Flugham

Abby

Practice Manager

Jenny

Treatment Coordinator

Jess Maclin Smiling

Jess

Patient Specialist

Image of Vannessa Gilcrest

Vannessa

Patient Specialist

Image of Rachelle Martin

Kayla

Patient Specialist

Nic Robinson

Laura

Billing Specialist

Rachelle Martin

Rachelle

Orthodontic Assistant

Kim Boster

Kim

Orthodontic Assistant

Madison Hackett

Treniquis

Orthodontic Assistant

Nic Robinson

Morgan

Orthodontic Assistant

Taniqua Jones

Brenna

Orthodontic Assistant

Kim Boster

Maisha

Orthodontic Assistant

Highly recommend Bates Ortho. My whole family loves them.
DAVID BLANCHARD

Bates Orthodontics is the absolute best! We are beyond pleased.
NICOLE UKROP

Dr. Bates and his team made the process incredibly easy. I love my new smile!
LIZ THOMSON

Dr. Bates and staff are committed to both patient care and overall experience.
TREMETRIS HARRELL

Everyone is so kind and happy. It's like a little family and I just love them!
ALEXIS DADDIO

Scout, Our Therapy Dog

Don’t let Scout’s resting sad face fool you, she loves her job. Scout is here to make your experience in our office even more enjoyable. A bit nervous? She is here to help!

Scout
Scout
Scout
Taylor Bates Richmond
Taylor

Taylor has never met a chocolate she doesn’t like and is a huge football fanatic.

At Work

Taylor typically works behind the scenes trying to make your experience at Bates Ortho amazing!

Abby Fulgham
Abby

Abby is a country girl at heart. She enjoys spending time with her family – including her sweet pups!

At Work

Abby is the glue that holds the whole office together. She is the keeper of all the details and makes everything run smoothly.

Jenny Cutright
Jenny

Jenny is our forever steady eddy, the ultimate deal hunter, and is the queen of the sale.

At Work
You will want to be Jenny’s best friend after you meet her! She has the privilege of meeting with new families and sharing more about our office.
Jess Maclin Smiling
Jess

Jess is a twin, our second in the office! She loves going to the gym and healthy eating.

At Work

Jess spends her days welcoming you to our office – over the phone and in person. She loves seeing our patients smile!

Vannessa Gilcrest
Vannessa

Say aloha and hola to Vannessa! She is a Hawaii girl at heart and lover of all things water.

At Work

Vannessa is our rock-star bilingual Treatment Coordinator who loves making you feel welcome in English and en español.

Taniqua Jones
Kayla

Iced coffee is Kayla’s favorite meal of the day. She is a huge fan of Harry Potter.

At Work

Kayla is one of the friendliest voices and one of the first to greet you when you walk through the door!

Nic Robinson
Laura

Laura is a beach fanatic and loves spending time near the water. She is a West Coast girl at heart.

At Work

Laura is a Slack and Email champion as she manages her role from her home in Washington. 

Rachelle Martin
Rachelle

Rachelle dreams of being a professional shopper when she grows up and is an A+ gift giver.

At Work

Rachelle is known for being the fastest orthodontic assistant east of the Mississippi. Her decades (you read that right) of experience make her an invaluable member of our team.

Kim Boster
Kim

Kim’s cupcakes rival the best in the world! She is a dance mom and wife to a firefighter. 

At Work

Kim is best friends with everyone in the office, staff and patients alike. She is warm and cares for each patient like they are family.

Nic Robinson
Treniquis

Treniquis is a Care Bares and Sanrio fanatic. She loves her family, friends, dancing, and crafting.

At Work

Treniquis is here to help you feel comfortable 

Rachelle Martin
Morgan

Morgan is a mom to a sweet little boy. She has a passion for singing and cows!

At Work

With six years of orthodontic assiting under her belt, Morgan is a pro at making patients feel comfortable.

Kim Boster
Brenna

When she isn’t working, Brenna can be found running or spending time outside.

At Work

Brenna has been working in orthodontics since she was 16 years old – you read that right! She is so committed to teeth that one year she even dressed up as the tooth fairy!

Nic Robinson
Maisha

Sushi, rollercoasters, and going to the gym are some of Maisha’s favorite things.

At Work

Maishas shining smile is on full display at work. She loves making patients laugh and smile.

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