The Smile Squad

Meet The Team

 

We are a team made up of passionate, teeth-loving nerds. We LOVE seeing smiles change and lives transformed. We would be honored to serve you and your family with your orthodontic needs.

Dr. Sheldon Bates

Learn more about our Chief Bow Tie Wearer and Lead Smile Creator.

Living His Dream

In middle school, Dr. Bates set his sights on becoming an orthodontist and 15 years later, he arrived!

Super Smart

Dr. Bates graduated summa cum laude with an undergraduate degree in Biology from Wofford College and later attended the Medical University of South Carolina where he earned his DMD degree with high honors.

Dr. Bates received his Master’s Degree and Specialty Certificate in Orthodontics from Virginia Commonwealth University.

South Carolina Native

Dr. Bates grew up in South Carolina and lived there until he moved to VA for residency.

Football Fan

Dr. Bates was a bit of a high school football star (he won't tell you this) and college football is favorite sport to watch.

Dr. Sheldon Bates

 

Learn more about our Chief Bow Tie Wearer and Lead Smile Creator who has dreamed of being an orthodontist since middle school!

Dr. Sheldon Bates Richmond
Handyman

He is the resident Mr. Fixit and tackles projects large and small at home and in the office.

VCU For Life

Dr. Bates is currently a part-time faculty member at VCU’s School of Dentistry in the Orthodontics Department – the same residency program he attended.

Super Smart

Dr. Bates graduated summa cum laude with an undergraduate degree in Biology from Wofford College and later attended the Medical University of South Carolina where he earned his DMD degree with high honors.

Dr. Bates received his Master’s Degree and Specialty Certificate in Orthodontics from Virginia Commonwealth University.

VCU For Life

Dr. Bates is currently a part-time faculty member at VCU’s School of Dentistry in the Orthodontics Department – the same residency program he attended.

Husband

Dr. Bates' wife, Taylor, is the other part of the duo that leads Bates Orthodontics.

Adventurer

Dr. Bates loves exploring new parts of the country.

Girl Dad

Dr. Bates is a girl dad to three little ladies - what a lucky guy.
Yard Work Fan

You might not think yard work is a hobby but ask Dr. Bates’ neighbors, he is a HUGE fan.

Christian

Faith is important to Dr. Bates and his family and it impacts how he cares for patients and staff. He’s involved with his church and local nonprofits.

The Whole Smile Crew

We are a team of smile experts. We have decades of combined years in orthodontics and we love helping you achieve your smile goals. We work hard to make your experience in our office a blast!

Taylor Bates

Taylor Bates

Managing Director

Abby Flugham

Abby Fulgham

Office Manager

Jenny Cutright

Treatment Coordinator

Sarah Clarke

Sarah Clarke

Patient Specialist

Image of Vannessa Gilcrest

Vannessa Gilchrist

Patient Specialist

Nic Robinson

Laura Burress

Billing Specialist

Image of Rachelle Martin

Rachelle Martin

Orthodontic Assistant

Taniqua Jones

Taniqua Jones

Orthodontic Assistant

Kim Boster

Kim Boster

Orthodontic Assistant

Madison Hackett

Madison Hackett

Orthodontic Assistant

Highly recommend Bates Ortho. My whole family loves them.
DAVID BLANCHARD

Bates Orthodontics is the absolute best! We are beyond pleased.
NICOLE UKROP

Dr. Bates and his team made the process incredibly easy. I love my new smile!
LIZ THOMSON

Dr. Bates and staff are committed to both patient care and overall experience.
TREMETRIS HARRELL

Everyone is so kind and happy. It's like a little family and I just love them!
ALEXIS DADDIO

Scout, Our Therapy Dog

Don’t let Scout’s resting sad face fool you, she loves her job. Scout is here to make your experience in our office even more enjoyable. A bit nervous? She is here to help!

Patient with Invisalign Model
Bates Orthodontics Staff with Patients
Patient with Invisalign Model
Photo of Taylor Bates
Taylor Bates

Taylor has never met a chocolate she doesn’t like and is a huge football fanatic.

At Work

Taylor typically works behind the scenes trying to make your experience at Bates Ortho amazing!

Contact

The best way to reach Taylor is by email. Click here to drop her a note.

Abby Fulgham
Abby Fulgham

Abby is a country girl at heart. She enjoys spending time with her family – including her sweet pups!

At Work

Abby is the glue that holds the whole office together. She is the keeper of all the details and makes everything run smoothly.

Contact

The best way to reach Abby is by email. Click here to drop her a note.

Jenny Cutright
Jenny Cutright

Jenny is our forever steady eddy, the ultimate deal hunter, and is the queen of the sale.

At Work
You will want to be Jenny’s best friend after you meet her! She has the privilege of meeting with new families and sharing more about our office.
Contact

The best way to reach Jenny is by email. Click here to drop her a note.

Sarah Clarke
Sarah Clarke

Sarah’s best friend is her pup, Tank, and she enjoys long walks on the beach with her Starbucks drink.

At Work

Sarah brings the pep! She spends her days as a cheerleader to welcome you to our office – over the phone and in person.

Contact

The best way to reach Sarah is by email. Click here to drop her a note.

Vannessa Gilcrest
Vannessa Gilchrist

Say aloha to Vannessa! She is a Hawaii girl at heart and lover of all things water.

At Work

Vannessa is our rock-star bilingual Patient Specialist who loves making you feel welcome in English and en español.

Contact

The best way to reach Vannessa is by email. Click here to drop her a note.

Nic Robinson
Laura Burress

Laura is a beach fanatic and loves spending time near the water. She is a West Coast girl at heart.

At Work

Laura is a Slack and Email champion as she manages her role from her home in Washington. 

Contact

The best way to reach Laura is by email. Click here to drop her a note.

Rachelle Martin
Rachelle Martin

Rachelle dreams of being a professional shopper when she grows up and is an A+ gift giver.

At Work

Rachelle is known for being the fastest orthodontic assistant east of the Mississippi. Her decades (you read that right) of experience make her an invaluable member of our team.

Contact

The best way to reach Rachelle is to give the office a call. We can be reached at (804) 934-9292.

Taniqua Jones
Taniqua Jones

Taniqua’s second home is on stage. She loves to perform and is obsessed with karaoke.

At Work

Don’t know the song playing in the office? Ask Taniqua – she will know. She is a true ray of sunshine and is always quick to share the love and make anyone feel at home.

Contact

The best way to reach Taniqua is to give the office a call. We can be reached at (804) 934-9292.

Kim Boster
Kim Boster

Kim’s cupcakes rival the best in the world! She is a dance mom and wife to a firefighter. 

At Work
Kim is best friends with everyone in the office, staff and patients alike. She is warm and cares for each patient like they are family.
Contact

The best way to reach Kim is to give the office a call. We can be reached at (804) 934-9292.

Madison Hackett
Madison Hackett

Madison is a proud dog mom and A+ aunt and is cold 99% of the year.

At Work
Madison is a second-generation teeth enthusiast – both her mom and dad are dentists! She can draw a conversation out of anyone and knows all the fun facts!
Contact

The best way to reach Madison is to give the office a call. We can be reached at (804) 934-9292.

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