The Smile Squad
Meet The Team
We are a team made up of passionate, teeth-loving nerds. We LOVE seeing smiles change and lives transformed. We would be honored to serve you and your family with your orthodontic needs.
Dr. Sheldon Bates
Husband, Dad, Chief Bow Tie Wearer, and Co-Smile Creator.
Living His Dream
In middle school, Dr. Bates set his sights on becoming an orthodontist and 15 years later, he arrived!
Super Smart
Dr. Bates graduated summa cum laude with an undergraduate degree in Biology from Wofford College and later attended the Medical University of South Carolina where he earned his DMD degree with high honors.
Dr. Bates received his Master’s Degree and Specialty Certificate in Orthodontics from Virginia Commonwealth University.
Dr. Sheldon Bates
Husband, Dad, Chief Bow Tie Wearer, and Co-Smile Creator.
Super Smart
Dr. Bates graduated summa cum laude with an undergraduate degree in Biology from Wofford College and later attended the Medical University of South Carolina where he earned his DMD degree with high honors.
Dr. Bates received his Master’s Degree and Specialty Certificate in Orthodontics from Virginia Commonwealth University.
VCU For Life
Dr. Bates is currently a part-time faculty member at VCU’s School of Dentistry in the Orthodontics Department – the same residency program he attended.
Husband
Adventurer
Girl Dad
Dr. Scott Philips
Runner, bow tie aficionado, and Co-Smile Creator.
Dr. Scott Philips
Meet our fellow bow tie aficionado, Co-Smile Creator, and aspiring dog dad.
Bow Tie Club Member
Dr. Philips has been rocking a bow tie since high school. He was a member of the Bow Tie Club, a community service organization in which everyone wore a bow tie during their acts of service.
Also Super Smart
Dr. Philips is also a huge nerd. He trained and graduated from the same orthodontic residency as Dr. Bates, one of the best in the country.
Prior to residency at VCU, he attended Washington and Lee, graduating summa cume laude from undergrad, and the University of North Carolina for dental school. He graduated at the top of his dental school class with a distinction in community service.
Also Super Smart
Dr. Philips is also a huge nerd. He trained and graduated from the same orthodontic residency as Dr. Bates, one of the best in the country.
Prior to residency at VCU, he attended Washington and Lee, graduating summa cume laude from undergrad, and the University of North Carolina for dental school. He graduated at the top of his dental school class with a distinction in community service.
Bow Tie Club Member
Dr. Philips has been rocking a bow tie since high school. He was a member of the Bow Tie Club, a community service organization in which everyone wore a bow tie during their acts of service.
Fiance
Athlete
Adventurer
The Whole Smile Crew
We are a team of smile experts. We have decades of combined years in orthodontics and we love helping you achieve your smile goals. We work hard to make your experience in our office a blast!
Abby
Abby is a country girl at heart. She enjoys spending time with her family – including her sweet pups!
At Work
Abby is the glue that holds the whole office together. She is the keeper of all the details and makes everything run smoothly.
Jenny
Jenny enjoys spending time with her family. She is a soccer mom, coffee lover, and looks forward to her daily walks.
At Work
Jenny is our forever steady eddy, the ultimate deal hunter, and is the queen of the sale.
Vannessa
Say aloha and hola to Vannessa! She is a Hawaii girl at heart and lover of all things water.
At Work
Vannessa is our rock-star bilingual Treatment Coordinator who loves making you feel welcome in English and en español.
Mandi
Mandi loves Jesus, her husband, and their two children. Together, they run a unique gym in Richmond that redefines fitness.
At Work
Mandi is great at making you feel at home when talking to her. She brings clinical and technology experience which makes her brilliant in Marketing and Treatment Coordinator role.
Laura
Laura is a beach fanatic and loves spending time near the water. She is a West Coast girl at heart.
At Work
Laura is a Slack and Email champion as she manages her role from her home in Washington.
Jess
Jess is a twin, our second in the office! She loves going to the gym and healthy eating.
At Work
Jess spends her days welcoming you to our office – over the phone and in person. She loves seeing our patients smile!
Kayla
Iced coffee is Kayla’s favorite meal of the day. She is a huge fan of Harry Potter.
At Work
Kayla is one of the friendliest voices and one of the first to greet you when you walk through the door!
Kristan
Kristan loves parenting her precious son! When she isn’t making memories with her family, you can find Kristan cleaning thoroughly or taking naps.
At Work
When calling our office Kristan is able to help you with any of your orthodontic needs due to her clinical experience. Kristan is always willing to help!
Rachelle
Rachelle dreams of being a professional shopper when she grows up and is an A+ gift giver.
At Work
Rachelle is known for being the fastest orthodontic assistant east of the Mississippi. Her decades (you read that right) of experience make her an invaluable member of our team.
Maisha
Sushi, rollercoasters, and going to the gym are some of Maisha’s favorite things.
At Work
Maisha’s shining smile is on full display while communicating with our patients through Dental Monitoring. She loves making everyone laugh and smile.
Kim
Kim’s cupcakes rival the best in the world! She is a dance mom and wife to a firefighter.
At Work
Kim is best friends with everyone in the office, staff and patients alike. She is warm and cares for each patient like they are family.
Brenna
When she isn’t working, Brenna can be found running or spending time outside.
At Work
Brenna has been working in orthodontics since she was 16 years old – you read that right! She is so committed to teeth that one year she even dressed up as the tooth fairy!
Morgan
Morgan is a mom to 2 sweet boys. She is Dunkin Donut obsessed and has a passion for singing and cows!
At Work
Clinical Assistant
With six years of orthodontic assisting under her belt, Morgan is a pro at making patients feel comfortable.
Treniquis
Treniquis is a Care Bares and Sanrio fanatic. She loves her family, friends, dancing, and crafting.
At Work
Treniquis is here to help you feel comfortable
Kiyana
Kiyana is a devoted fan of Disney’s Stitch. She finds joy in the little things, whether it’s exploring the outdoors, enjoying music, or playing with her son & animals.
At Work
Kiyana is usually very laid-back which makes the perfect assistant for patients who may be anxious or have a lot of questions. She also loves to joke & make patients feel at home.
Jillian
Jillian is a Chick-Fil-A fan. When not enjoying her meals, she explores the outdoors, creates art, and adventures with her Australian Shepherd.
At Work
Jilli brings extensive experience in the orthodontic field. She is soft-spoken yet has the kindest personality and shows great passion when working with patients in the clinic.
Scout, Our Therapy Dog
Don’t let Scout’s resting sad face fool you, she loves her job. Scout is here to make your experience in our office even more enjoyable. A bit nervous? She is here to help!
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