Kind Words
See Why Our Patients are Raving
At Bates Orthodontics, we’re reimagining orthodontic care. We are committed to outrageous quality with exceptional service – but don’t just take our word for it.
These Kind Words Make Our Day
We work hard to make our patients happy and these words affirm the work we put in each day. We hope they show the many different aspects we consider when working with patients including quality care, patient experience, and excellent results.
Dr. Bates and his team are the BEST! They are so kind and truly think of everything. I love the
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Dr. Bates and his team are the BEST! They are so kind and truly think of everything. I love the games in the waiting room, the goodie bags, and Scout the office therapy dog! Dr. Bates is clearly an expert in all things Ortho, I would recommend them to anyone.
Definitely the best Orthodontist around. The staff is amazing and always makes sure you’re comfortable! They are also fast and
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Definitely the best Orthodontist around. The staff is amazing and always makes sure you’re comfortable! They are also fast and efficient- my appointments usually only take 15 minutes! I would recommend this orthodontist to anyone.
Dr. Bates and his team do a great job with orthodontics. I got Invisalign at Bates Braces which is apparently
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Dr. Bates and his team do a great job with orthodontics. I got Invisalign at Bates Braces which is apparently a rapidly growing procedure for adults. Not only was the Bates team quick, well coordinated, and easy to work with, Dr. Bates himself was great! He took time to explain the implications of the different steps. Because of that, I felt prepared for the journey of wearing Invisalign aligners as an adult. He was also conscientious about discussing things that, from his perspective were important, but had an optional component. Getting my input as the patient was important to Dr. Bates. Combined with his professional expertise, this made for a great experience. I’m so glad I was able to work with Bate’s Braces. Now my teeth look great!
We love Bates Orthodontics! Dr. Bates is a terrific orthodontist and his staff is excellent. My son’s teeth were all
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We love Bates Orthodontics! Dr. Bates is a terrific orthodontist and his staff is excellent. My son’s teeth were all over the place and now they truly look great thanks to Dr. Bates. They always saw us immediately, the locations are very convenient and he walked us through the entire process. Dr. Bates also took the time to answer any questions we had and really cared about my son’s progress. He even scheduled an appointment right before the school year so my son could have his braces removed before school started. In addition, his office really goes above and beyond just the time in the chair, they even throw great events for the kids who are patients. I would highly recommend Dr. Bates if you are looking for an orthodontist in the Richmond area.
The staff members were very welcoming. Would highly recommend anyone to do business with Bates Ortho
Bates Orthodontics is absolutely amazing! Insurance covered my son’s full treatment. Every single person in that office was so helpful
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Bates Orthodontics is absolutely amazing! Insurance covered my son’s full treatment. Every single person in that office was so helpful and knowledgeable. I love going into an office and everyone greets you! Shout out to Bates Orthodontics Short Pump!
You’ll be spoiled here with great customer service, clean everything, and high tech tools. My favorite is the big TV
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You’ll be spoiled here with great customer service, clean everything, and high tech tools. My favorite is the big TV screen on the ceiling where I can watch Netflix while I get my teeth checked out. Also, Dr. Bates knows his stuff. I can trust him to have my best interest in mind.
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